The qualification is made up of 12 credits from mandatory units:
- Establish communication with clients for advice and guidance
- Review own contribution to the service
- Support clients to make use of the advice and guidance service
- Understand the importance of legislation and procedures.
And a further minimum of nine credits, from a selection of optional units including:
- Assist clients to decide on a course of action
- Develop Interaction with advice and guidance clients
- Enable advice and guidance clients to access referral opportunities
- Liaise with other services
- Negotiate on behalf of advice and guidance clients
- Prepare clients through advice and guidance to decide on a course of action.