- Delivery of Effective Customer Service
- Supporting the customer service environment
|Course title:||Developing Awareness of Customer Service||Course level:||Level 2|
|UCAS code:||Not applicable||Academic year:||2018 - 2019|
|Course delivery:||Part-time||Course length:||Four, six hour sessions|
The aim of this qualification is to provide knowledge and understanding which underpins customer service skills and performance.
It is suitable for learners who wish to:
This qualification is relevant to all occupational areas in which customer service is provided, so may be suitable for learners who are working in, or interested in working in a wide range of different roles.
The Level 2 Certificate in Customer Service is a Technical Certificate for the Apprenticeship in Customer Service.