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Infrastructure Technicians

Course title: Infrastructure Technicians Course level: Level 3
Qualification: Advanced Level Apprenticeship Awarding body: Not available
UCAS code: Not applicable Academic year: 2017 - 2018
Course delivery: Full-time Course length: 16 months
Venue: Employer Premises


The purpose of this apprenticeship is to train Infrastructure Technicians to work effectively within a business environment.

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Support will be offered to find your apprenticeship.

Modules and units

Technical Competencies

  • Communication
  • IT security
  • Remote infrastructure
  • Data
  • Problem solving and techniques in line with organisation guidance
  • Workflow management
  • Health and safety
  • Optimise the performance of hardware, software and network systems

Technical Knowledge and Understanding

  • Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
  • Understands maintenance processes and applies them in working practices
  • Understands and applies the basic elements and architecture of computer systems
  • Understands where to apply the relevant numerical skills e.g Binary Understands he relevant networking skills necessary to maintain a secure network
  • Understands the similarities, differences and benefits of the current Operating Systems available
  • Understands how to operate remotely and how to deploy and securely integrate mobile devices
  • Understanding and working knowledge of Cloud and Cloud Services
  • Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
  • Understands the similarities and differences between a range of coding and logic
  • Understands and complies with business processes
  • Working knowledge of business IT skills relevant to the organisation

Entry requirements

  • English Grade A*-C/9-5 (or equivalent)
  • Maths Grade A*-C/9-5 (or equivalent)
  • College interview

Applicants who do not meet the exact entry requirements may also be considered.

Applicants who have not achieved at least a grade C/4 in English and maths will continue to study these subjects alongside their chosen college course.

Employment Rights and Responsibilities (ERR)

Not applicable to this framework.

Personal Learning and Thinking Skills (PLTS)

Not applicable to this framework.

How will I be assessed?

You will be assessed through onsite visits and reviews.

Qualifications achieved

  • MTA Network Fundamentals
  • MTA Cloud Fundamentals
  • Maths Functional Skills Level 2
  • English Functional Skills Level 2

Progression and employment

Advanced apprentices could progress onto a Level 4 Digital Skills Apprenticeship or other higher-level qualification.

Possible employment outcomes:

  • Help Desk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support

How do I apply?

You can apply online (see apply now button), call 01254 354354 or pop into our College to collect an application form.

Additional and key information

For more information, or an informal discussion about your needs, please contact Lauren Thomas:

Call: 01254 354220

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