Apprentice Independent Advocate/Advocacy Co-ordinator
Length of contract: As per Apprenticeship duration as agreed at place of learning
Based at: Accrington Office
Hours: 37 hours
Additional benefits: We provide the following: Free employee assistance programme.
Annual leave: 25 days plus bank holidays
Responsible to: Advocacy Manager
To embark upon an apprenticeship and associated training to experience and fully understand the skills required to provide specialist Advocacy Casework Support and Statutory Advocacy to local residents across Lancashire. Once successfully completed, this apprenticeship will lead to a Trainee Independent Advocate/Advocacy Co-ordinator post. The person will be introduced to the concept of and will gain an understanding of: Advocacy Casework support, including the incoming referral process, speaking and responding to people by telephone and email and all associated administration, In addition, the person will be introduced to the concept of self-advocacy and empowerment, enabling service users to make informed decisions and get their views heard in matters relating to mental health and/or care and support needs within health and social care. This will be through one to one advocacy and other models of advocacy as required. This activity will include working with people of all ages, including those with learning disabilities, people with mental health needs, people with physical and sensory impairment, older people and people that lack capacity.
Advocacy Focus seeks to encourage and facilitate the empowerment of individuals by the provision of high quality advocacy services.
Main duties and responsibilitie
- To study and shadow trained Advocates to understand all aspects of Independent Advocacy support as defined under the Mental Health Act (2007), Mental Capacity Act (2005), Care Act (2014), and Advocacy Standards to individuals in community, residential and hospital settings.
- To study and shadow trained Advocates to understand all aspects of managing a client caseload and ensure accurate case management and record keeping.
- To study and understand all aspects of providing information, support or signpost clients, to inform or empower individuals on any issues regarding their health and care.This includes mental health treatment under the amended 2007 Mental Health Act, Deprivation of Liberty Safeguards under the Mental Capacity Act and support with safeguarding under the Care Act (2014).
- To study and learn how to advocate for individuals within a variety of meetings relating to their care and treatment, to include ward rounds, case conferences, Care Programme Approach (CPA) meetings, mental health assessments, best interests meetings and safeguarding meetings.
- To study and learn up-to-date knowledge of relevant mental capacity, mental health and community care policy, legislation, case law, and good practice.
- To study and retain the appropriate legislation, as well as agreed case-working standards and monitoring requirements.
- Provide efficient service using correct procedures and documentation:
- Ensuring referrals are allocated upon receipt, using correct procedures;
- DoLs referrals, ensuring information provided to IA is detailed including challenges;
- Having the ability to prioritise cases prior to handling to teams/Managers;
- Processing own caseload to follow up DM’s and DoLs;
- Prioritising Young Persons Return to Placement deadline for referrals, acting within timelines;
- To learn how to provide support to all areas within the business;
- Providing reception facilities for the organisation including answering the phone, dealing with enquiries and ensuring messages/referrals are dealt with appropriately;
- Acting as the first point of contact for Advocates, Managers and SMT through to Service Users;
- Actively seek ways to promote Advocacy Focus during Liaisons and Spot Purchase;
- Liaising with Service users utilising various methods
- To work as a member of the team, attend bi-monthly team meetings, peer group meetings, and contribute towards service planning and developments for advocacy and the wider organisation.
- To undertake duties in line with safeguarding and data protection principles.
- To attend regular supervision/appraisal sessions with the Advocacy Manage
- To be available to work occasionally in the evening and weekends as required.
- To work within Advocacy Focus’s policies and procedures
- To be responsible for identifying areas for personal development
- To undertake any other duties as commensurate with the grading of the post.
How to apply:
Call:01254 354 220
To apply for this job email your details to firstname.lastname@example.org