Our Apprenticeship Vacancy of the week is for a…

Customer Service Apprentice at Prefix Systems

Vacancies:          1
Company:           Prefix Systems
Location:            Blackburn
Hours:                 Monday – Thursday 8am-5pm and Friday 8am-4pm.
Annual Wage:  Above Apprenticeship minimum wage

We have a fantastic opportunity for a confident, energetic and eager Customer Service Apprentice with charisma and determination to join our award-winning team at Prefix Systems, a leading conservatory roof system manufacturer and aluminium fabrication specialist. This opportunity is for you if you are keen to be part of a business that’s passionate about providing customers with first class levels of service, both before and after sales, setting us apart from other conservatory system fabricators.

We work across a broad customer base which includes large construction organisations, private housebuilders and home improvement companies. Our business is part a larger group of Prefix Systems companies with locations across the UK.

As part of the apprenticeship programme you will receive on the job training from our dedicated customer services team. You will also undertake a variety of placements across the business to further develop your knowledge and skills, enabling you to become a valuable member of the team. Your formal training delivered by the external training provider will be directly relevant to your day to day activities in the workplace.

At Prefix we are passionate about our people and have a real team ethos. To be successful in this role you must be a natural communicator and have a positive can-do attitude towards solving problems, a passion for quality and good attention to detail. You must be able to work well with people and demonstrate dependability through good attendance and adherence to timelines and schedules.

The role:

  • Answering inbound telephone calls and making outbound calls in a professional manner
  • Answering inbound telephone calls and making outbound calls in a professional manner
  • Liaising with customers and suppliers via email and telephone to efficiently rectify complaints and queries
  • Ensuring corrective actions are implemented when required
  • Liaising with couriers regarding lost/missing orders and replacement parts
  • Helping to drive customer satisfaction through feedback and process improvement
  • Other general office administration.

About you:

  • Energetic and eager to learn
  • Energetic and eager to learn
  • IT literate with MS Office products
  • A strong work ethic
  • Ability to operate under pressure and meet deadlines
  • A positive can-do attitude
  • Although on the job training will be provided, confident communication skills with a good telephone manner are highly desirable.

Qualifications required:

  • 5 GCSE’s at grade C or above including Maths and English (desirable)
  • Any further education qualifications (desirable).


As part of your package you will receive an above apprenticeship rate of pay subject to a successful 6 month review point, enhanced holiday entitlement and access to the company pension scheme. Normal Company working hours are Monday to Thursday 8am until 5pm and Friday 8am until 4pm.

If you’re looking for a great place to work that will help you achieve your career goals we want to hear from you. Passion, enthusiasm and hard work are all qualities possessed by a good Customer Service team and, if this applies to you, then submit your application to become a valuable member of our team.

Prefix Systems is proud to be an equal opportunity employer. Reasonable adjustments will be made wherever practicable on account of a disability to enable you to perform the essential duties of your role.

Apply Now!

Call: 01254 354 220
Email: apprenticeships@accross.ac.uk

To view all our current apprenticeship vacancies please follow this link.

Apprenticeship Vacancy