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Customer Service

Course title: Customer Service Course level: Level 2
Qualification: Certificate Awarding body: HABC
UCAS code: Not applicable Academic year: 2018 - 2019
Course delivery: Part-time Course length: Three hours per week for 10 weeks
Venue: The Waterside Centre, Accrington


The aim of this qualification is to provide knowledge and understanding which underpins customer service skills and  performance.

It is suitable for learners who wish to: 

  • acquire knowledge and understanding relevant to a customer service role 
  • Progress a career, and need the knowledge and understanding to support that career enter customer service roles in which they will carry out a range of tasks under supervision progress towards a competence based qualification, such as the Level 2 NVQ Certificate in Customer Service or an Apprenticeship.

This qualification is relevant to all occupational areas in which customer service is provided, so may be suitable for  learners who are working in, or interested in working in a wide range of different roles.


Entry requirements

Good level of English and maths.

How will I be assessed?

You will be assessed through the completion of a workbook.

Qualifications achieved

Level 2 Certificate in Customer Service (QCF)

Progression and employment

On successful completion of this course you may be able to progress onto a Customer Service Apprenticeship.

How much will the course cost me?

Please contact us for costs of this course. The fee may be reduced or void depending on the individual’s circumstances.

The cost of the course includes, the college enrolment fee and exam fees.

Are you eligible for a 19+ Advanced Learner Loan? Click here to find out more.

If you have any queries please contact our Information, Advice and Guidance Team on 01254 354354 or email


Courses are completely FREE for anyone who is unemployed, actively seeking work and claiming a benefit.

IMPORTANT: Evidence of your benefit claim MUST be brought to the first class.

How do I apply?

You can apply online (see apply now button), call 01254 354423 or pop into our College to collect an application form.


Additional and key information

For more information about the course, please contact Richard Dwyer:

Call: 01254 354423

Upcoming Events
Apprenticeship January Drop-In & Advice Session

January 15, 2019 @ 4:00 pm - 7:00 pm