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Hospitality Services

Course title: Hospitality Services Course level: Level 2
Qualification: Intermediate Level Apprenticeship Awarding body: City & Guilds of London Institute
UCAS code: Not applicable Academic year: 2018 - 2019
Course delivery: Full-time Course length: 2 years
Venue: Employer Premises


The Hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, hospitality services, youth/backpacker hostels, holiday centres and self catering accommodation. It operates across well known chains and in small businesses, including owner/operators, which make up just under three quarters of employers

Apprenticeships at levels 2 are seen as critical by employers, trade associations and professional bodies as they provide a ready-made high quality programme.

One day a week is spent in college studying the theoretical and practical skills in our state of the art kitchens carrying out a range of duties and tasks such as food service, bar work, health and safety, teamwork etc.

As part of this apprenticeship, the apprentice will also be required to work in the college restaurant – Roots Restaurant.

A series of exams will be sat by the apprentice – these will run alongside the NVQ and will back up the  theoretical learning.

Support will be offered to find your apprenticeship.

Modules and units

  • Maintain a safe, hygienic and secure working environment
  • Work effectively as part of a hospitality team
  • Maintain food safety
  • Provide a counter/takeaway service
  • Give customers a positive impression
  • Serve food at the table
  • Prepare and clear areas for service
  • Prepare and serve drinks at the bar
  • Prepare and serve hot drinks

Entry requirements

  • English grade D/5 (or equivalent)
  • Maths grade D/5 (or equivalent)
  • College interview

Applicants who do not meet the exact entry requirements may also be considered.

Applicants who have not achieved at least a grade C/4 in English and maths will continue to study these subjects alongside their chosen college course.

Employment Rights and Responsibilities (ERR)

The nine national outcomes for the employee rights and responsibilities (ERR) is embedded within the knowledge section of this framework.

Personal Learning and Thinking Skills (PLTS)

This framework includes the mapping of Personal Learning and Thinking Skills (PLTS) which have been mapped to the mandatory units of the knowledge and competence qualification.  They are:

  • Independent enquirers
  • Creative thinkers
  • Reflective learners
  • Team workers
  • Self-managers
  • Effective participators

How will I be assessed?

Assessment will be through restaurant practical assessments and written portfolio work. Assessments will also be conducted in the workplace.

Qualifications achieved

  • Hospitality Services NVQ Diploma Level 2
  • Hospitality & Catering Principles  Certificate (Hospitality Services) Level 2
  • English Functional Skills Level 1
  • Maths Functional Skills Level 1
  • ERR
  • PLTS

Progression and employment

On completion of the Apprenticeship the apprentice could progress onto the Advanced Apprenticeship in Hospitality Services Level 3 or will be competent to work as a Hospitality Services Assistant.

With further training could progress to supervisory roles such as Bar / Kitchen Supervisor.

Possible employment outcomes:

  • Waiter / Waitress / Bar Work
  • Food & Beverage Service
  • Front of House / Housekeeping
  • Hospitality Services

How do I apply?

You can apply online (see apply now button), call 01254 354354 or pop into our College to collect an application form.

Additional and key information

For more information, or an informal discussion about your needs, please contact Lauren Thomas:

Call: 01254 354220

Upcoming Events
Apprenticeship May Drop-In & Advice Session

May 8 @ 4:00 pm - 7:00 pm