42 week course
Course Overview
This programme is aimed to support learners who work or volunteer in an advice role, in a range of areas from careers guidance or pastoral support in schools or colleges, to supporting clients in areas such as drug or alcohol rehabilitation services; with family or confidence issues and clients who require domestic abuse support. The focus is on determining the Clients requirements and ensuring relevant signposting or referral to other agencies
What will I learn?
Unit 1: Information, advice or guidance in practice
Learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
Unit 2: Developing interaction skills for information, advice or guidance
Discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. Gain knowledge of the impact of values, beliefs and attitudes on any interactions that may be encountered, as well as the importance of confidentiality and impartiality.
Unit 3: Signposting and referral in information, advice or guidance
Gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
Unit 4: Information, advice or guidance in context
Gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients. Exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
Unit 5: Skills for advice providers
This unit provides an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf
How will the course be assessed?
You will be learning online at your own pace via our awarding winning e-learning platform. You set the pace of your own learning and you will have access to our professional accredited teachers also.
You will be given access to a comprehensive online learning platform which will provide them with detailed knowledge and information to support their successful completion of each unit.
Further self-directed research is encouraged to expand learner’s understanding of key topics.
Materials and other information
For further information please contact us at Lancashire Adult Learning.
Or check our website.
For general information about other courses check out the website www.lal.ac.uk
The Additional Learning Support Team work across college supporting students with a variety of learning needs in different ways. Support can be requested at enrolment or at any point throughout your course. For more information about ALS or for support with booking on a course telephone 0333 0031717.
Progression and Careers
During the course our teachers will be marking and assessing your work as well as giving you positive and developmental feedback to ensure you are making the uppermost progress. You can also request to speak to one of our teachers to check your progress.
Clear deadlines will be provided for each unit to ensure the qualification is completed within the set time frame.
Completion and progress on each unit is clearly identified on the learner’s online dashboard.
Learners will receive regular written feedback throughout the course including opportunities for further development.