| Customer Service | |
|---|---|
| Starting Salary: | |
| Qualification: | NVQ |
| Length: | |
| Type: | Apprenticeship |
Apprenticeship Overview
Customer Service Apprenticeships provide Apprentices with the skills needed to progress in a wide range of roles, enabling them to support customers before, during and after purchase. Areas covered include understanding and engaging with customers, managing own personal development, understanding employer organisations and communication.
Entry Requirements
Intermediate Apprenticeship You will need 4 GCSEs at grade D or above in a minimum of 3 subject areas (one of these must be in English or Maths) or a relevant Level 1 qualification and Level 1 Maths and English.
Advanced Apprenticeship You will need at least 5 GCSEs at grade C or above in a minimum of 3 subject areas (one of these must be in English or Maths) or successful completion of an Intermediate Apprenticeship, or equivalent.
Job Roles
Intermediate Level Apprenticeship:
-
Customer Service Trainee/Assistant/Representative/Agent
Advanced Level Apprenticeship:
-
Customer Relationship Manager/Co-ordinator/Team Leader
Framework/Units
- NVQ
- Functional Skills
- Technical Certificate
Assessment
Assessment is through practical observation and theoretical tests.
