Hospitality Services
Starting Salary:
Qualification: NVQ or standard depending on the Apprenticeship
Type: Apprenticeship
Apprenticeship Overview

This Apprenticeship is all about customer service, whether this is making sure food is served on time or that a hotel room is ready to use. The Hospitality trade is one of the biggest employment sectors, and needs 855,000 new staff by 2017 to replace those leaving the industry, so there has never been a better time to join this thriving sector.

The advantage of an Apprenticeship in this sector is the formal qualifications you will receive. While the hospitality trade is well known for training up employees, often from scratch, only 3% of that training leads to nationally recognised qualifications. This even extends to managers, who can often be undertrained for their position. This gives apprentices a real kick-start in this sector, with scope for quick progression.

Entry Requirements

Intermediate Apprenticeship You will need 4 GCSEs at grade D or above in a minimum of 3 subject areas (one of these must be in English or Maths) or a relevant Level 1 qualification and Level 1 Maths and English.

Advanced Apprenticeship You will need at least 5 GCSEs at grade C or above in a minimum of 3 subject areas (one of these must be in English or Maths) or successful completion of an Intermediate Apprenticeship, or equivalent.

Job Roles

Intermediate Level Apprenticeship:

  • Hospitality Services Assistant
  • Waiter/Silver Service Waiter
  • Bar/Cellar Person
  • Personal Assistant
  • Housekeeper/Room Attendant
  • Receptionist

Advanced Level Apprenticeship:

  • Head Housekeeper
  • Head of Reception
  • Front of House Manager
  • Duty or Hotel Supervisor/Manager
  • Regional Supervisor/Manager in a restaurant or Pub Chain
  • Team Leader in Hospitality Retail Outlets
  • NVQ or a Standard depending on the Apprenticeship (Hospitality Team Member Level 2, Hospitality Supervisor Level 3)
  • Functional Skills
  • Technical Certificate

Assessment is through practical observation and theoretical tests.


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